Shipping Policy

We are committed to delivering your Ayurvedic wellness products safely and on time. Please review our shipping policy below.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.

2. Delivery Time

Estimated delivery time within India:

  • Metro Cities: 2–5 Business Days
  • Other Cities & Towns: 3–7 Business Days
  • Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout before payment.
  • Free shipping promotions, if available, will be clearly mentioned on the website.

4. Order Tracking

Once your order is shipped, you will receive:

  • Tracking ID
  • Courier Partner Name
  • Tracking Link (via SMS, WhatsApp, or Email, if available)

5. Delivery Attempts

Our courier partners may attempt delivery multiple times. If the package cannot be delivered due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the shipment may be returned to us.

6. Incorrect Address

Customers are responsible for providing accurate shipping information.

Neelam Ayurveds is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.

7. Damaged Package

If you receive a damaged package:

  • Do not accept the parcel if it appears severely damaged or tampered with.
  • Take clear photos of the package.
  • Contact our customer support within 24 hours of delivery.

8. Delayed Deliveries

While we strive for timely delivery, delays may occasionally occur due to:

  • Natural disasters
  • Weather conditions
  • Public holidays
  • Transport disruptions
  • Courier operational issues

We appreciate your patience in such situations.

9. International Shipping

Currently, Neelam Ayurveds ships only within India.

10. Contact Us

If you have any questions regarding shipping, please contact us:

Neelam Ayurveds

📧 Email: support@neelam.live

📞 Phone: +91 7351387925

🌐 Website: https://neelam.live