Return & Refund Policy

We strive to provide high-quality Ayurvedic products. If you experience any issue with your order, please review our return and refund policy below.

1. Eligibility for Returns

We accept return requests only under the following circumstances:

  • You received a damaged product.
  • You received the wrong product.
  • The product was defective upon delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with the original packaging.
  • Be reported within 24 hours of delivery.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once delivered:

  • Opened or used products.
  • Products with damaged or missing original packaging.
  • Products purchased during special clearance or promotional offers (unless damaged or incorrect).

3. Return Request Process

To request a return:

  1. Contact our customer support within 24 hours of receiving your order.
  2. Share your:
    • Order Number
    • Photos of the product
    • Photos of the package (if damaged)
  3. Our team will review your request and respond within 2 business days.

4. Refund Process

Once your returned product is received and inspected:

  • Approved refunds will be processed to the original payment method.
  • Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.

5. Replacement Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

6. Cancellation Policy

  • Orders can be cancelled only before they are shipped.
  • Once an order has been dispatched, it cannot be cancelled.

7. Refund Exclusions

Refunds will not be issued for:

  • Incorrect shipping information provided by the customer.
  • Delivery delays caused by courier partners or unforeseen circumstances.
  • Customer preference after opening or using the product.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Neelam Ayurveds

📧 Email: support@neelam.live

📞 Phone: +91 7351387925

🌐 Website: https://neelam.live